Entries, refunds and transfers

Every payment on RaceLinq is an order made up of one or more line items. A single entry is an order with one item; a basket with two entries and a t-shirt is an order with three. Refunds, receipts and disputes all work at this level.

Where entries appear

Entries land in the event's Participants tab as payments settle, with the entrant's details, category, bib and payment state. You can also add an entry by hand (a committee member, a sponsor's place) with or without taking a payment, and at a custom amount if you need to.

Refunds

Open the order and choose Refund. The dialog lists each line item with the amount paid for it, and you pick which items to refund and how much: a full refund of one entry, a partial refund of another, nothing on the t-shirt. The cap on any item is what was paid for it less anything already refunded.

• Refunds go back to the card the entrant paid with, from your Stripe balance.
• The entrant receives the entry price back. The booking fee is not refunded, and the checkout says so before anyone pays.
• A refunded entry frees its place in the category. Its bib number is not reused, which can leave a gap in your numbering.
• The entrant gets a refund receipt by email, and the order shows whether it is partly or fully refunded.

Transfers

An entrant can transfer an entry to someone else from the participant portal. They enter the new entrant's email address; the new entrant receives an email, accepts, and fills in their own details. The original entrant's details leave the entry, the bib stays with the entry, and both are emailed when it completes.

You can charge an optional transfer fee, which the new entrant pays when accepting. Transfers can be switched off for an event or closed from a date you set.

Chargebacks

If an entrant disputes a payment with their bank, the dispute is against the whole order on your Stripe account. The entry stays in your list marked as disputed so you can respond with the confirmation and the terms the entrant accepted.